Meet Your Next Hire
Prentice can answer the texts you don’t get to, price the work, book appointments and chase what you’re owed. Give him an hour and he’ll know your business well enough to be put to work.
Have Prentice call youExample text conversation between Prentice and a business owner
- Prentice: Morning. Sandra on Oak Street texted last night about a kitchen sink backing up. I got her down for Thursday at 9 and put the details on the job so you know what you're walking into.
- You: Good.
- Prentice: The Harpers paid invoice 1042 as well. Nothing outstanding now.
- You: Week's off to a good start.
Example text conversation where Prentice handles a call outside working hours
- Prentice: A call came in at 9:30 last night about a burst pipe under a kitchen sink. I told them to shut the water off at the main and they got it stopped.
- You: Good save.
- Prentice: They're down for first thing this morning. I moved the Aldridge service to Thursday and Aldridge is fine with it.
- You: Heading there now.
Example text conversation where Prentice chases open quotes to fill a light week
- Prentice: Thursday and Friday next week are empty, and you've got six quotes from last month still sitting open.
- You: Chase them.
- Prentice: Two came back already. Doyle booked the gutter job for Thursday morning and Carlton wants the Friday slot.
- You: Nice work.
Hi, I’m Prentice
Think of me like you would an employee. I’ll have my own phone number and email address.
I finish what I start
Every job, every follow-up, every invoice. You won’t have to remind me.
I’m a fast learner
Tell me once and it sticks. I get sharper the longer we work together.
I stay in my lane
It’s your business. I only take on what you’ve asked me to.
I never clock out
Nights, weekends, whenever a customer texts.
I come to you
You won’t need to learn a new system because there’s just me.
How you reach me
- Text. Just send me a normal text message.
- Voice memo. Hands full? Talk at me instead.
- Voicemail. Leave a message and I’ll handle it.
- Email. When you’d rather write it out.
Nothing has to move
- Your calendar. Connect Google Calendar or Outlook.
- Your books. Connect to QuickBooks, or let me track things on my own.
- Your website. I read it first, so I already know what you do.
- Your phone. No app to install, just text or call.
What I can do
These are the tasks I could help with. You set how far I can go on each.
Example text conversation where Prentice fields a new lead
- Customer: Do you handle commercial landscaping?
- Prentice: We sure do. What kind of property are you looking to get serviced?
- Customer: It is a two-acre office park on Main Street.
- Prentice: Got it. We handle plenty of properties like that. I can have someone on our team stop by this week to take a look if you would like.
Example text conversation where Prentice quotes a job
- Customer: How much to clear out a clogged kitchen drain?
- Prentice: Standard drain clearing starts at $150. Want me to send over a quick quote?
- Customer: Yeah, that works. What does that price cover?
- Prentice: That covers main snake work up to 50 feet and testing the line. I just sent the formal quote to your phone.
Example text conversation where Prentice books an appointment
- Customer: Can someone come look at my AC unit this Thursday?
- Prentice: I have an opening this Thursday at 2:00 PM. Does that time work for you?
- Customer: 2:00 PM works great for me.
- Prentice: You are all set for Thursday at 2:00 PM. You will get a text reminder the morning of the job.
Example text conversation where Prentice sends an appointment reminder
- Prentice: Hi Sarah, just confirming your plumbing appointment tomorrow at 9:00 AM with Dave.
- Customer: Thanks for the reminder! Will he need access to the basement?
- Prentice: Yes, access to the main shut-off in the basement would be great.
- Customer: Sounds good, I will make sure it is unlocked. See you then!
Example text conversation where Prentice answers a customer question
- Customer: Hey, are you still on track for 3:00 PM today?
- Prentice: Yes! Mike is finishing up a nearby job and is on track to arrive right at 3:00 PM.
- Customer: Great, thanks! Should I clear out under the sink before he gets here?
- Prentice: That would be a big help and saves Mike a few minutes. Thanks for checking!
Example text conversation where Prentice chases a late invoice
- Prentice: Invoice 1042 for the Johnson job is 9 days late. Want me to send a friendly nudge?
- You: Yeah, go ahead and text them.
- Prentice: Done. I sent them a text with a direct link to pay online.
- You: Perfect, thanks.
Example text conversation where Prentice fills a light week
- Prentice: Next week's calendar is looking light. Want me to text your repeat customers who are due for a visit?
- You: Sure, go ahead.
- Prentice: I texted 8 customers who are due, and I'll keep you posted.
- Prentice: Craig is booked for Tuesday 8am and I'm waiting to hear back from two other customers.
On each task, you’ll decide how I operate:
I handle it completely
I run it start to finish.
I draft it and check first
I write it, you okay it before it goes anywhere.
I don’t touch it
I stay out of it entirely.
Start me on one thing and hand me more once I’ve earned it.
I won’t embarrass you
When I talk to your customers, it’s your reputation on the line. Here’s how I handle that.
- Nothing I send goes out unchecked. Every message to a customer gets checked before it leaves, and anything that isn’t right gets stopped.
- I bring you in when I’m not sure. Anything sensitive, or beyond what I know about your business, comes to you instead of a guess.
- I own my mistakes. When I get something wrong, you hear it from me. I don’t bury it.
Prentice: The Harpers asked about splitting the bill over two months. That is outside what you have told me about payment, so I have not answered. Want to take it?
You: I'll call them. Thanks for checking.
What I cost
See how I’d work for you first. Then we talk about money.
Work out what a few hours a week of office help would cost you, before payroll and training. Then look at the number.
$299 a month
The first three months are $99 a month while I earn your trust.
Cancel any time. No contracts.
Have Prentice call youGet started
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1
You introduce yourself
Let me know who you are and how to reach you. No fees, no contract.
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2
I call you
A quick call so I can get to know you and your business.
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3
I show you how I could help
Real examples from your line of work, built off what you have just told me.
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4
I call you again
We’ll chat for about half an hour to nail down the specifics of my job description.
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5
I show you a demo
You can watch me handle a typical situation in your business.
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6
You decide whether to hire me
Once you put me on payroll, I’ll be ready to get to work.