Built for appliance repair
Meet the AI hire for your shop
You fix the machines. Prentice handles the office.
Answers customers at any hour. Books service calls and return visits. Drafts estimates and invoices for your OK.
Talk to Prenticestart free
Prentice
Prentice
Your AI hire
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Demo: A new customer’s fridge stops working in the evening. See how I book the repair.
Working with Prentice is like working with a person.
Prentice can be reached by phone, text or email.
Prentice talks with everyone your business works with: customers, your team, even suppliers.
You’re Ivan, and you run Novak Appliance Repair.
It’s late, and you’re done with today’s repairs.
Carl finds you online. His fridge stopped getting cold tonight.
- Carl: Hi, my fridge stopped getting cold tonight. Can someone come look at it?
- Prentice: Hi, I’m Prentice, the AI assistant at Novak Appliance Repair. Yes. Keep the door shut so your food stays cold longer. Does Tuesday at 10 AM work?
- Carl: Yes. It’s a side by side, about 6 years old.
- Prentice: You’re booked for Tuesday at 10 AM. I’ll send a reminder the night before.
- Prentice: I booked Carl for a fridge repair, Tuesday at 10 AM. He’s a new customer, and his fridge stopped cooling tonight.
Prentice booked a new repair after hours.
Demo: Your tech finds a dead compressor in a fridge. See how I get the repair quoted and booked.
You’re Ivan, and you run Novak Appliance Repair.
Amir is one of your techs.
He’s at Noreen’s house, where the fridge won’t cool.
You’ve given Prentice your parts and labor prices.
- Amir: At Noreen’s. Compressor is dead, fridge is only 5 yrs old. Worth fixing. Needs a new one and a coolant refill.
- Prentice: Amir says Noreen’s compressor is dead. Here’s the quote for your OK: $665.
- Prentice: Quote for Noreen · $665
- (Approved)
- Prentice: Hi Noreen, I’m Prentice, the AI assistant at Novak Appliance Repair. Here’s the quote for the fridge repair Amir talked about: $665.
- Prentice: Quote 1042 · Novak Appliance Repair · $665
- Noreen: Yes, fix it. How soon can you come?
- Prentice: We can do Wednesday at 9 AM, as soon as the part comes in. It takes about two hours. Does that work?
- Noreen: Yes, that works.
- Prentice: You’re booked for Wednesday at 9 AM.
- Prentice: Noreen said yes to the $665 repair. It’s Wednesday at 9 AM.
Prentice turned one text from Amir into a $665 repair.
Demo: A repair is cancelled at the last minute. See how I fill the spot while you work.
You’re Ivan, and you run Novak Appliance Repair.
You’re on repairs all afternoon.
Bill has to work late and can’t be home for his washer repair today.
Lina’s oven is broken, and she wants a spot sooner. You told Prentice to give her any open spot.
- Bill: Hi, I’m stuck at work and can’t be home at 4 PM. So sorry!
- Prentice: No problem. Want to move it to Wednesday at 10 AM?
- Bill: Yes, that works.
- Prentice: Done. See you Wednesday.
- Prentice: Hi Lina, a repair spot just opened up today at 4 PM. Want it for your oven?
- Lina: Yes! I’ll be home.
- Prentice: Great, you’re booked.
- Prentice: Bill had to cancel, so he moved to Wednesday. Lina took his spot today.
Prentice filled the cancelled repair while you worked.
The call is the easy part
From the first call to the next one, Prentice keeps working.
See how I look after a new customer
- I answer a customer’s call or textMonday, 8:20pm
- Most answering services stop hereI keep going
- I book the service callRight then
- I send a reminderThe night before
- I tell them when you’re running lateThe day of
- I send your estimateAfter you find the problem
- I book the return visitWhen the part comes in
- I send the invoiceAfter the repair
- I follow up on a late paymentA week later
- I know what you fixed last timeWhen they call again
I will draft estimates and invoices, and you approve each one.
Revenue you didn’t have to chase
A service call booked, an estimate approved, an invoice paid. Prentice books the work and gets you paid.
- PrenticenowVic said yes to your $640 estimate for a new compressor.
- Prentice1h agoA leaking washer is booked for 9 tomorrow. $89 service call.
- Prentice2h agoDot’s part came in. Her $210 oven repair is booked for Friday.
- Prentice7h agoJoyce paid her $275 invoice after my reminder. I marked it paid on your OK.
Prentice will earn your trust
My word to you
- I’ll tell every customer I’m an AI.
- I’ll double-check my work.
- I’ll ask you when I’m not sure.
- I’ll work within the boundaries you set.
We know trusting an AI with your customers is a big ask.
So Prentice never works alone. Prentice asks you when unsure, and calls on us for backup.
The Prentice team
Meet the people behind Prentice
We’re small business owners ourselves. We know what it’s like to lose evenings to admin work, and to wish for someone dependable to hand it to. So we built Prentice on three principles.
- Honesty.
- A straight “I’m not sure” beats a confident guess.
- Integrity.
- Treat every customer the way you would.
- Reliability.
- Show up, every time. For 15 years our team has built software thousands of people count on every day.
And when Prentice needs backup, we answer.
Dan & Jonathan
Prentice goes in your contacts
Just save the number, and your whole shop can start talking to Prentice.
Call Text Email
- You
- Your techs
- Your customers
- Property managers
Your suppliers can text or email Prentice too.
Prentice speaks
- English
- Español
- Français
- Português
Getting started
Your part is small. Prentice does the rest.
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Can you answer a few questions about your business?
Then Prentice can learn it. Prentice writes the job description and shows you a demo for no cost.
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Can you share your schedule and your prices?
Then Prentice can run your office. Service calls, return visits and reminders by your rules. Estimates and invoices go out only with your OK.
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When Prentice has earned your trust
Then Prentice can talk to your customers. Forward your calls, or ask Prentice to text or email your customers.
Then you get your evenings back.
Made for appliance repair
Prentice learns your prices, your service area and the brands you work on, then works in your words.
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After-hours calls
The 8 PM fridge text gets answered and booked for your first open time.
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Before the visit
Prentice asks for a photo of the model tag, so you bring the right parts.
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Parts on order
The customer hears the part is ordered, then gets booked when you say it’s in.
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Running late
You text that a job ran long. Prentice tells the customers waiting on you.
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Estimates
Bigger repairs drafted from your prices for your OK, then sent.
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Invoices
Drafted after the repair for your OK, sent, and followed up when late.
Get closer to your customers
With Prentice, your customers will be able to:
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Ask the small questions they’d hesitate to call you about
“Do you work on dishwashers too?”
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Get an answer at any hour, by call, text or email
“Sorry it’s late, the fridge just quit…”
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Talk with you in their own language
“¿Pueden revisar la secadora mañana?”
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Book a service call on the spot
“Tomorrow at 8 works.”
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Check on a part without phone tag
“Did my part come in yet?”
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Hear your prices up front
“How much is a service call?”
When you’re easy to reach, you’re the one they call next time.
Costs less than a person
Prentice does the office work, so compare the cost with hiring office help, not with an answering service.
| Hiring a Person | Prentice Solo | Prentice Team | Prentice Crew | |
|---|---|---|---|---|
| Works with | Anyone | Just you | 2-3 people | 4-6 people |
| Counts you and everyone on your team who works with Prentice. Customers never count. | ||||
| Monthly cost | $500 5 hours a week at $25 an hour | $99 | $199 | $399 |
50% off the first month while Prentice learns your business |
||||
| Messages included | As many as they can handle in 5 hours a week | 200 | 500 | 1,200 |
| A message is any text or email, sent or received. Each minute of a call counts as one. | ||||
| Communication methods | Phone, text, email, in person | Phone, text, email | ||
| Customers | As many as they can keep up with | No limit | ||
| Availability | 5 hours a week | Any hour, every day | ||
| Overtime | $25 an hour | $25 for every extra 50 messages | ||
| Offseason | You negotiate fewer hours with them | $39 a month when in Standby modePrentice stays active and will respond to customers. Max 50 messages per month. | ||
| Payroll and taxes | Your responsibility | None | ||
| Commitment | You hire them, and give notice to let them go | NoneCancel anytime. | ||
|
Talk to Prenticestart free
More than 6 people? Register, and Prentice will help you set up a plan. |
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Works with
Anyone
SoloJust you
Team2-3 people
Crew4-6 people
Counts you and everyone on your team who works with Prentice. Customers never count.
Monthly cost
$500 5 hours a week at $25 an hour
Solo$99
Team$199
Crew$399
50% off the first month while Prentice learns your business
Messages included
As many as they can handle in 5 hours a week
Solo200
Team500
Crew1,200
A message is any text or email, sent or received. Each minute of a call counts as one.
Communication methods
Phone, text, email, in person
Phone, text, email
Customers
As many as they can keep up with
No limit
Availability
5 hours a week
Any hour, every day
Overtime
$25 an hour
$25 for every extra 50 messages
Offseason
You negotiate fewer hours with them
$39 a month when in Standby modePrentice stays active and will respond to customers. Max 50 messages per month.
Payroll and taxes
Your responsibility
None
Commitment
You hire them, and give notice to let them go
NoneCancel anytime.
More than 6 people? Register, and Prentice will help you set up a plan.
Questions appliance repair owners ask
Will customers know they’re talking to an AI?
Yes. On the first call or text, every customer hears that Prentice is your AI assistant. Prentice never pretends to be you.
Will Prentice quote repair prices on the phone?
Prentice tells callers your service call fee, from the prices you gave. For a repair, Prentice only says what a job usually runs if you gave that price. The final price comes from you, after you see the machine.
What about parts on order?
Tell Prentice when a part is ordered and when it comes in. Prentice keeps the customer posted, answers “is my part in yet?”, and books the return visit into your open times.
Does Prentice write estimates?
Prentice drafts estimates from your prices and what you found. You approve each one before it goes out, and the customer says yes by text.
Do I need a new phone number?
No. Your business gets a Prentice number of its own. Give that number to customers, or forward your business line to Prentice when your hands are full.
Can my techs use Prentice?
Yes. Add your techs, and Prentice texts with them the same way as with you.
More answers on the FAQ.
Let Prentice show you
Chat or call. Prentice will ask about your services, your prices and the brands you work on.
Talk to Prenticestart free