For carpet and upholstery cleaning
Meet the AI hire for your business
You do the cleaning. Prentice handles the calls and the paperwork.
Answers customers at any hour. Books jobs and sends reminders. Drafts quotes and invoices for your OK.
Talk to Prenticestart free
Prentice
Prentice
Your AI hire
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Demo: A dog gets sick on a carpet late at night. See how I book the cleaning.
Working with Prentice is like working with a person.
Prentice can be reached by phone, text or email.
Prentice talks with everyone your business works with: customers, your team, even suppliers.
You’re Vince, and you run Fresh Step Carpet Cleaning.
It’s late, and you’re done for the day. Prentice has your stain tips.
Nina finds you online. Her dog just got sick on her living room carpet.
- Nina: Hi, my dog just got sick on my carpet. Can you get it out?
- Prentice: Hi, I’m Prentice, the AI assistant at Fresh Step Carpet Cleaning. Yes. Blot it up, and don’t scrub it in. Vince can clean it tomorrow at 10 AM. Does that work?
- Nina: Yes please. I’ll keep Daisy off it.
- Prentice: You’re booked for tomorrow at 10 AM. Blot it once more in the morning if it’s still damp.
- Prentice: I booked Nina to get a pet stain out of her carpet, tomorrow at 10 AM. She’s a new customer, and her dog got sick on it tonight.
Prentice booked a new carpet cleaning after hours.
Demo: Your tech is cleaning a carpet and spots a stained sofa. See how I get it quoted and booked.
You’re Vince, and you run Fresh Step Carpet Cleaning.
Ricky is your tech.
He’s at Bev’s house, cleaning her living room carpet.
You’ve given Prentice your prices for carpets and furniture.
- Ricky: At Bev’s doing the carpet. Sofa and armchair have dog stains. No time today, but I could do them tomorrow.
- Prentice: Ricky says Bev’s sofa and armchair are stained. Here’s the quote for your OK: $200 to clean them.
- Prentice: Quote for Bev · $200
- (Approved)
- Prentice: Hi Bev, I’m Prentice, the AI assistant at Fresh Step Carpet Cleaning. Here’s the quote for the sofa and armchair Ricky talked about: $200 to clean them.
- Prentice: Quote 1042 · Fresh Step Carpet Cleaning · $200
- Bev: Yes, do it. When can he come back?
- Prentice: We can come back Tuesday at 10 AM. They should be dry by that evening. Does that work?
- Bev: Tuesday works.
- Prentice: You’re booked for Tuesday at 10 AM.
- Prentice: Bev said yes to the $200 sofa and armchair. They’re set for Tuesday at 10 AM.
Prentice turned one text from Ricky into a $200 add-on.
Demo: Carpets come due for a cleaning about once a year. See how I fill your calendar from one text.
You’re Vince, and you run Fresh Step Carpet Cleaning.
You cleaned carpets in 14 homes around this time last year, and they’re due again.
Renata is one of those customers.
- You: Text everyone whose carpets I cleaned last year. Offer this year’s cleaning for $230.
- Prentice: Hi Renata, I’m Prentice, the AI assistant at Fresh Step Carpet Cleaning. Vince cleaned your carpets about a year ago, and they’re due again. This year’s cleaning is $230, and Vince has Wednesday at 10 AM or Thursday at 2 PM.
- Renata: Yes, good timing. The hallway is looking rough. Wednesday at 10 AM.
- Prentice: Booked: your carpet cleaning is Wednesday at 10 AM. I’ll send a reminder the day before.
- Prentice: 9 of the 14 customers I texted have booked this year’s cleaning. That’s $2,070.
Prentice booked $2,070 of yearly cleanings from last year’s customers.
Picking up is the easy part
From the first call to next year’s cleaning, Prentice keeps working.
See how I look after a new customer
- I answer a homeowner’s call or textSaturday, 7:40pm
- Most answering services stop hereI keep going
- I send the quoteOnce you OK it
- I book the jobWhen they say yes
- I send a reminder with your prep notesThe night before
- I move it if plans changeWhen they ask
- I tell them when your crew is running lateThe day of
- I send the invoiceOnce you OK it
- I follow up on a late paymentA week after it’s due
- I set up their yearly cleaningIf they want a plan
I will draft quotes and invoices, and you approve each one.
Jobs you didn’t have to chase
Prentice books the work, sends the reminders and follows up on what you’re owed.
- PrenticenowBev said yes to the $200 sofa and armchair.
- Prentice1h agoCarpet cleaning booked for Saturday at 10, three rooms and the stairs. $230
- Prentice2h ago9 of 14 past customers booked their yearly cleaning. $2,070
- Prentice3h agoLena’s $290 invoice was just paid after my reminder.
Prentice will earn your trust
My word to you
- I’ll tell every customer I’m an AI.
- I’ll double-check my work.
- I’ll ask you when I’m not sure.
- I’ll work within the boundaries you set.
We know trusting an AI with your customers is a big ask.
So Prentice never works alone. Prentice asks you when unsure, and calls on us for backup.
The Prentice team
Meet the people behind Prentice
We’re small business owners ourselves. We know what it’s like to lose evenings to admin work, and to wish for someone dependable to hand it to. So we built Prentice on three principles.
- Honesty.
- A straight “I’m not sure” beats a confident guess.
- Integrity.
- Treat every customer the way you would.
- Reliability.
- Show up, every time. For 15 years our team has built software thousands of people count on every day.
And when Prentice needs backup, we answer.
Dan & Jonathan
Prentice goes in your contacts
Just save the number, and your whole crew can start talking to Prentice.
Call Text Email
- You
- Your office staff
- Your crew
- Your customers
Property managers can text or email Prentice too.
Prentice speaks
- English
- Español
- Français
- Português
Getting started
Your part is small. Prentice does the rest.
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Can you answer a few questions about your business?
Then Prentice can learn it. Prentice writes the job description and shows you a demo for no cost.
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Can you share your calendar and your price list?
Then Prentice can run your office. Bookings and reminders by your rules. Quotes and invoices go out only with your OK.
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When Prentice has earned your trust
Then Prentice can talk to your customers. Forward your calls, or ask Prentice to text or email your customers.
Then you get your evenings back.
Made for carpets and upholstery
Prentice learns your services, your prices and your prep notes, then works in your words.
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After hours
The 9 PM pet stain text gets answered and booked, with what the job usually runs.
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Quotes by the count
Prentice asks how many rooms, then drafts the quote from your prices for your OK.
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Extra work
Your crew texts what they found. Prentice drafts the quote for your OK.
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Repeat work
Yearly carpets, with every visit on the calendar.
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Prep and reminders
Customers reminded the night before with your prep notes, like small things off the floor.
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Running late
Your crew texts that a job ran long. Prentice tells the customers waiting.
Get closer to your customers
With Prentice, your customers will be able to:
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Ask the small questions they’d hesitate to call you about
“How long until the carpet is dry?”
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Get an answer at any hour, by call, text or email
“Sorry it’s late, the dog just got sick…”
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Talk with you in their own language
“¿Pueden limpiar la alfombra el sábado?”
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Book a cleaning on the spot
“Saturday at 9 works.”
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Move a job without phone tag
“Can we push it to next week?”
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Hear your prices up front
“How much for three rooms and the stairs?”
When you’re easy to reach, you’re the one they call again.
Costs less than a person
Prentice does the office work, so compare the cost with hiring office help, not with an answering service.
| Hiring a Person | Prentice Solo | Prentice Team | Prentice Crew | |
|---|---|---|---|---|
| Works with | Anyone | Just you | 2-3 people | 4-6 people |
| Counts you and everyone on your team who works with Prentice. Customers never count. | ||||
| Monthly cost | $500 5 hours a week at $25 an hour | $99 | $199 | $399 |
50% off the first month while Prentice learns your business |
||||
| Messages included | As many as they can handle in 5 hours a week | 200 | 500 | 1,200 |
| A message is any text or email, sent or received. Each minute of a call counts as one. | ||||
| Communication methods | Phone, text, email, in person | Phone, text, email | ||
| Customers | As many as they can keep up with | No limit | ||
| Availability | 5 hours a week | Any hour, every day | ||
| Overtime | $25 an hour | $25 for every extra 50 messages | ||
| Offseason | You negotiate fewer hours with them | $39 a month when in Standby modePrentice stays active and will respond to customers. Max 50 messages per month. | ||
| Payroll and taxes | Your responsibility | None | ||
| Commitment | You hire them, and give notice to let them go | NoneCancel anytime. | ||
|
Talk to Prenticestart free
More than 6 people? Register, and Prentice will help you set up a plan. |
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Works with
Anyone
SoloJust you
Team2-3 people
Crew4-6 people
Counts you and everyone on your team who works with Prentice. Customers never count.
Monthly cost
$500 5 hours a week at $25 an hour
Solo$99
Team$199
Crew$399
50% off the first month while Prentice learns your business
Messages included
As many as they can handle in 5 hours a week
Solo200
Team500
Crew1,200
A message is any text or email, sent or received. Each minute of a call counts as one.
Communication methods
Phone, text, email, in person
Phone, text, email
Customers
As many as they can keep up with
No limit
Availability
5 hours a week
Any hour, every day
Overtime
$25 an hour
$25 for every extra 50 messages
Offseason
You negotiate fewer hours with them
$39 a month when in Standby modePrentice stays active and will respond to customers. Max 50 messages per month.
Payroll and taxes
Your responsibility
None
Commitment
You hire them, and give notice to let them go
NoneCancel anytime.
More than 6 people? Register, and Prentice will help you set up a plan.
Questions owners ask
Will customers know they’re talking to an AI?
Yes. On the first call or text, every customer hears that Prentice is your AI assistant. Prentice never pretends to be you.
Can Prentice quote by the room?
Yes. Prentice asks the customer how many rooms, and drafts the quote from your prices. You approve it before it goes out.
Will Prentice give prices over the phone?
Prentice can tell a caller what a job usually runs, from the prices you gave, but never promises a price. You approve every quote before it goes out.
Can Prentice keep repeat work on schedule?
Yes. Each customer’s plan keeps its own schedule. Prentice books every visit and sends reminders. Moving one visit doesn’t change the rest.
Do I need a new phone number?
You keep yours. Prentice gets a number of its own for your business. Give that number to customers, or forward your business line to Prentice when you can’t pick up.
Can my crew use Prentice?
Yes. Add your crew, and Prentice texts with them the same way as with you.
More answers on the FAQ.
Let Prentice show you
Chat or call. Prentice will ask about your services, your prices and your prep notes.
Talk to Prenticestart free